BestOdds Privacy Policy

At BestOdds, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our website at bestodds.com and bet.bestodds.com. We are committed to being transparent about our data practices and ensuring your information is handled responsibly. By using our platform — whether for bestodds betting, casino games, or live casino — you acknowledge that you have read and understood this policy.

Who We Are

We are Razorbill Links Limited, a company incorporated in the Isle of Man (company number 137746C), with our registered office at Ground Floor, Douglas Chambers, Douglas, IM1 4LA, Isle of Man. We operate the BestOdds platform and are licensed by the UK Gambling Commission under account/licence number 66479. Our services are available to UK residents only, and we are registered with GAMSTOP. As the data controller, we are responsible for the personal information we collect and process about you.

Information We Collect

Here at BestOdds Casino, we collect various categories of personal data to operate our services lawfully and effectively. The types of information we may collect include:

Identity data: your full name, date of birth, and government-issued identification
Contact data: email address, phone number, and residential address
Financial data: payment method details including debit card information, Apple Pay, and Yaspa payment records
Transaction data: details of deposits, withdrawals, and betting or gaming activity on our platform
Technical data: IP address, browser type, device identifiers, and cookies
Usage data: information about how you interact with bestodds.com, including game history and account preferences
Verification data: source of funds documentation and AML compliance records

How We Use Your Data

Our BestOdds platform uses your personal data for several lawful purposes. We process your information to:

Verify your identity and age (18+) before allowing access to our services
Process deposits and withdrawals, including enforcing our closed-loop payment policy
Comply with UK Gambling Commission requirements and anti-money laundering (AML) obligations
Administer bonuses such as our bestodds casino bonus offers and bestodds casino free spins promotions
Provide 24/7 customer support via our support team at cs@bestodds.com
Detect and prevent fraud, problem gambling, and underage access
Improve our services, including our sports betting, casino, live casino, and slots offerings
Send you relevant communications about your account, promotions, and updates

Know Your Customer (KYC) and Verification

We at BestOdds are required by law to complete identity verification before processing any deposits or withdrawals. KYC checks require you to provide your full name, date of birth, and address at a minimum. We may also request payment-method ownership verification, source-of-funds documentation, and additional AML checks where applicable. We cannot process transactions until these requirements are satisfied. These obligations arise from our licence conditions under the UK Gambling Commission.

Cookies and Tracking Technologies

At Best Odds, we use cookies and similar tracking technologies on our website to enhance your browsing experience, analyse traffic, and deliver relevant content. Cookies are small data files stored on your device. We use:

Essential cookies: required for the website to function correctly
Analytical cookies: helping us understand how users interact with our platform
Marketing cookies: used to deliver relevant promotions and advertisements

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features of our BestOdds services.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, our BestOdds operation requires us to share your information with trusted partners and regulatory bodies in limited circumstances, including:

Payment processors: Visa, Mastercard, Apple Pay, and Yaspa, to facilitate secure transactions
Game providers: such as Pragmatic Play, Playson, and Wazdan, as required to deliver gaming services
Regulatory authorities: including the UK Gambling Commission and GAMSTOP, as required by law
eCOGRA: our approved Alternative Dispute Resolution (ADR) provider
Identity verification services: used to complete KYC and AML checks

All third parties we engage are required to handle your data securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as you hold an account with us and for a minimum of five years after the closure of your account, in compliance with UK gambling and financial regulations. Some data may be retained longer where required by law or for legitimate business purposes such as resolving disputes or fraud prevention.

Your Rights

As a user of our Best Odds platform, you have rights under UK data protection law, including:

The right to access the personal data we hold about you
The right to request correction of inaccurate information
The right to request deletion of your data (subject to legal obligations)
The right to object to or restrict how we process your data
The right to data portability
The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at cs@bestodds.com. We will respond to your request within 30 days.

Security

We are committed to keeping your data secure at BestOdds Casino. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. This includes encryption, secure servers, and strict internal access controls.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to our support team. You can contact us at cs@bestodds.com. Our 24/7 customer support team is here to assist you. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Content updated: July 12, 2026